We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, i would like to check if its possible to have an employee panel similar to that of the customer panel. So 1 for customer to access all of their bookings and another panel for my employees so that they can monitor their personal bookings. I understand that me being the admin of the account, i am able to see all of my employee's bookings. I would also like for my employees to see their own bookings without the access to see their coworker's bookings as well. I have attached some visuals for your understanding. Hope you can assist me. Thank you.
Oh and a few more questions:
1.Is it mobile friendly?
2. Does it have email and sms notifications for pending/confirmed/cancelled bookings?
2a. Will my customers and employees receive sms reminders on the day of the appointment?
Thank you and have a great day.
Hi sakthi,
Thank you for your inquire.
Sorry to disappoint you but employee panel is not available yet. The good news are that the employee panel is in development stage as we speak and I hope that it will be included soon as a built-in feature so something that you required will be possible. My suggestion is to subscribe to our newsletter so you will know when this feature is available.
1.Is it mobile friendly?
Yes, our plugin is fully responsive.
2. Does it have email and sms notifications for pending/confirmed/cancelled bookings?
Yes, we also have email and sms notifications, you can find more info below
Email
SMS
2a. Will my customers and employees receive sms reminders on the day of the appointment?
Yes, you can set up that as well.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Bogdan,
Thank you so much for the prompt reply.
That's great that the employee panel is in development phase!
I was wondering if there is like a timeline for the feature to be out, say weeks, months or years? Because i want to ensure that i can get the best out of amelia app with the money i might be putting into it.
And for the Amelia SMS, is the service inclusive of asian countries such as Hong Kong, Malaysia and Singapore? Is there a reference list for me to see if those countries are included together with the service charge per sms?
These would be very helpful for me.
Hi sakthi,
I can not tell your precisely the date when this will be available but I hope that this will be released in next month, or maybe even by the end of the June.
For SMS, the pricing depends on which country you will choose.
For example this is the pricing for Malaysia(attachment 1) and for Singapore (attachment 2) but please keep in mind that on one site you can only use providers for 1 country.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan,
I see! It's soon! Thank you for the sms pricing and the update on the employee panel!
Appreciate it! Thank you!
HI sakthi,
The pleasure is all mine.
Have a great day!
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables