We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2433043
Service Price Bug - Price does not update
Closed

Comments

  •  1
    miraki_studios started the conversation
    June 8, 2020 at 4:37pm

    Hi!

    I just wanted to let you know there is a bug when I change the price of an existing service. If I change the price form the edit Services tab, the price does not change on the website nor in the Employee tab. You have to go through the Employee tab to change the price. 

    There is also a problem that when editing a service description in the Service tab,  if you click and drag to highlight the text and you accidentally go out of the tab, then the tab closes, you loose all changes & have to start again. Too many times this has happened and it's pretty inevitable, not too mention very frustrating.

    Please fix these issues.  Thanks!

  •  2,576
    Aleksandar replied
    June 9, 2020 at 12:32pm

    Hello miraki_studios

    This is not a bug.

    If you change the price of a service, you will be presented with this:

    4015317229.png

    So, if you click on "No", the employee's price will not change. But if you click on "Update for all", the price will be updated for all employees.

    The click&drag - I agree with you, it's a pretty annoying feat, and it needs to be resolved. We have forwarded this to our development team already, and I hope they'll be able to fix it soon.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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