We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2432375
back/next button don't show
Closed

Comments

  • Batiste started the conversation
    June 8, 2020 at 8:43am

    Hello,


    A customer pointed out that when booking an appointment on his phone (iphone) the next and back option aren't visible after choosing the date and time. They can see it briefly after clicking the button, then the text appears but the next screen is already loading in. 

     I've also checked this and added a screenshot. Any idea why this is happening? How can I fix this? 


    Kind Regards,

    Batiste

  • [deleted] replied
    June 9, 2020 at 10:38am

    Hello Batiste, 

    It seems like there is a conflict between Amelia and some other CSS on your website - your theme's CSS or some other plugin's CSS. Please try adding this custom HTML to the page where you have your Amelia shortcode to fix this issue: 

    <style>
#am-back-button {background-color: white !important;}
    
#am-continue-button {background-color: white !important;}
</style> 

    and let me know if this helped. 


  • Batiste replied
    June 9, 2020 at 10:45am

    Hey Marija,

    This worked.

    Thanks :)

  • [deleted] replied
    June 9, 2020 at 11:19am

    Great, glad to see that!

    You are welcomesmile.png 

    If you have any other questions or issues feel free to open a new ticket and we will gladly help.