We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I set days off for an employee to a range of dates, e.g. 1st June 2020 to 2nd Mar 2021 the system makes all dates from 1st June UNAVAILABLE, even beyond 2nd Mar 2021.
Hello Jazz,
I can't reproduce this issue on our testing website. Could you please tell me do you have the latest version of Amelia, 2.6? If you have some previous version of the plugin, please update it to its latest version, and if the issue is still there please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Hey Marija
I have latest v2.6
Is there a way I can send you screenshots how I am setting days off and the results for the clients when they try to book.
Try to reproduce where a trainer has no days available at all in the future plus a days off range from June 2020 to Mar 2021
Hello Jazz,
Try to reproduce where a trainer has no days available at all in the future plus a days off range from June 2020 to Mar 2021
I am not sure if I understood this quite well. If the employee doesn't have any available days in the future, then they won't have them after the days off neither. In this case, Days off are not needed at all.
Sorry Marija
I just added a new employee and can't reproduce the mistake.
And when I look at the old employee it's not there either.
All I can think of is I should have clicked to April 2021 where I can see available days again. I think I was very tired yesterday. Very sorry to waste your time and appreciate the very quick response.
Can I suggest the the day off range be entered into two boxes (days off from, days off to) instead of a single entry for range of dates.
Have a great day and thanks again.
Jazz
No worries, Jaz. It happens
we are here to help out.
You are welcome.
Thank you for the suggestion, I will add it as a feature request to our list so it can be considered for modification in the future.
Thank you, have a great one as well.
If you have any other questions or issues feel free to open a new ticket and we will gladly help.