We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
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Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Timezone is incorrect in emails sent to people that book the events and appointments.
I have tried to change WP settings to my timezone "ROME" but this has no effect apart from just shifting a few hours according to the change, but nevertheless, still not reporting the correct timezone
I have tried to create multiple events, all with the same issue
Maybe you could try them here and kindly suggest what I can do to resolve this issue
www.speakeasyenglish.org/free-trial-events
Also now it seems I cannot view the services and categories that I create
http://www.speakeasyenglish.org/for-testing/
I get a continuous circling effect without showing categories.
This seemed to have happened after changing time zone in word press, but I am just guessing at this of course
Checkout this link to see what I mean
http://www.speakeasyenglish.org/for-testing/
Thanks in advance for your kind help
Lee
Hello Lee
Sorry to hear you're having issues with Amelia.
I can't help you much without taking a look at the back.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Lee
Do I have your permission to deactivate plugins and to change the theme?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Lee
I got it.
It's this plugin:
It has its own time zone settings, and it has been set to Los Angeles:
I changed that to Europe/Rome, but then the email came with the time difference of 2 hours (in the past this time), so for an appointment at 3, the email received said it's for 1.
You need to mess with this plugin's settings to get it to work correctly, but that's the culprit right there.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
How-s it going? have you managed to find out why all the categories are not showing?
Thank you
I wanted to let you know that deleting the timezone in events calendar pro resolved the issue for Amelia timezone conflict.
Also, the categories are working as you mentioned.
Thanks again for your kind help and patience, it is very much appreciated.
Glad to hear that, Lee
You're welcome.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables