Thank you for your purchase and apologies for replying late, we don't work on weekends.
There isn't a possibility for refunds in Amelia, unfortunately, but if Stripe was used, you can check in your Stripe account, there is probably some option for refunds there.
If you have any further questions feel free to ask.
Hi,
Is there any way to refund the money to all customer that paid for an event if the event was cancelled?
Imagine, the payment was done with Stripe.
Thank you.
Hello Mariano,
Thank you for your purchase and apologies for replying late, we don't work on weekends.
There isn't a possibility for refunds in Amelia, unfortunately, but if Stripe was used, you can check in your Stripe account, there is probably some option for refunds there.
If you have any further questions feel free to ask.
but how do I know which user to send the refund too ? On stripe it shows some random ID. I cannot determine which person is which.
Hello Amir,
I've just replied to the ticket you opened regarding this matter, so please check it out.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.