We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2429529
Front-end loading time of events widget
Closed

Comments

  • rogit_arne started the conversation
    June 5, 2020 at 8:20am

    Hi,


    Just purchased the plugin, have added events and added the shortcode to the page, for that category / event type. 


    The widget either doesn't load the control or takes forever to load. 


    It's currently unusable.


    What can be done to make it load near on instantaneous when the page loads?


    Thank you,


    Chris

  • [deleted] replied
    June 5, 2020 at 1:59pm

    Hello Chris, 

    Thank you for your purchase. 

    Could you please tell me which shortcode have you put on the page? 

    These are the available shortcodes for Events: 

    1. [ameliaevents] if you want to show list of all your events,
    2. [ameliaevents tag=’name’] if you want to show just the events that belongs to the same tag defined during the creation of events, where “name” will be replaced with the tag name,
    3. [ameliaevents event=1] if you want to show only the event with ID 1 without its recurring events,
    4. [ameliaevents event=1 recurring=1] if you want to show the event with ID 1 with all his recurring events.


  • rogit_arne replied
    June 7, 2020 at 8:15pm

    Hi Marija,

    I used this shortcode: [ameliabooking category=3]

    I've placed on the bottom of this page: https://www.willowsbirdofpreycentre.co.uk/product/2-hawk-walk/ as you can see it doesn't load.



  • [deleted] replied
    June 8, 2020 at 3:40pm

    Hello Crhis, 

    That shortcode [ameliabooking category=3] is for Services in Amelia, as they are created in Categories, not for Events, the shortcodes available for Events are the ones I sent in my previous response. 

  • rogit_arne replied
    June 8, 2020 at 3:44pm

    That worked, thank you so much. 


    How do I get a calendar to display the events? I'd like the end users to have a calendar control, where they can click a date to see availability and book from there.


    Is that possible?

  • [deleted] replied
    June 9, 2020 at 8:59am

    You are welcome. 

    There isn't a possibility for a calendar view for Events in Amelia with its current built-in features, unfortunately. The events can be shown on the front-end in a list only. We have this feature request in our list and I will add your vote to it, but for now we can't say if and when it will be implemented and released. 

    If you have any other questions or issues feel free to open a new ticket and we will gladly help.