We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, we have inserted the shortcode [ameliacatalog service = 4] in a popup, the catalog is displayed but selecting "bring someone with you" it is not possible to select the number of people. Likewise, it is not possible to select the extra service combined with the service in question
Hello Sperlonga Escursioni
Thank you for your purchase.
Which builder are you using? Is this an Elementor popup? If so, there is some CSS and JS that needs to be added in order for it to work properly. Just in case you are using Elementor I'll provide the code here:
My advice would be to install the Add Admin JavaScript and Add Admin CSS plugins, and then apply the following:
CSS:
JS
You need to add an ID to the Edit button "ameliaPopUpButton":
Then, you need to enable "Prevent Closing on Overlay":
And then, when you're adding the shortcode in the pop-up, you need to add the class 'amelia-elementor-popup':
If you're adding a shortcode which is not in a pop-up, you need to add the class 'amelia-elementor-form'.
If it's some other popup, can you please create a page where this behavior is presented, and I'll inspect it to see if there's anything we can do?
Kind Regards,
Aleksandar Vuković
[email protected]
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