My email notifications are working fine, but the received emails are all double-spaced.  They look fine in the Amelia browser when developing them, but are double-spaced in Outlook2016, Google Mail and Yahoo Mail browsers.  I have attached images of the Amelia browser and the Outlook2016 browser.  The website Admin email account seems to work correctly with other emails.  Any help would be appreciated, thanks.

Tony

Hi Aleksandar,

Thanks for the suggestion, but it didn’t quite work the way I had hoped.  I have attached another screenshot of the email with the change to the database that shows every line is now double-spaced.  No big deal, this isn’t a critical issue.  I’m hoping now that you are aware of the situation, a future update will resolve it.

Tony

Hello Aleksandar,

I have the same issue.

Sadly I can't find the "amelia_settings" in "wp_options", under "option_name".
Does not exist. :/

btw. this issue exists for several months already.
Is there an ETA for the fix?
Emails to me are very important and my clients already are a bit confused when receiving mail with so much spacing.

Regards

Hello Bogdan,

at the moment I'm using the lite version.
To open a new ticket I'll need a purchase code?

Regards

I'm getting an error, if I paste the code snippet into the database.

The error happens in the WP Amelia back end and then the database resets that "amelia_settings" automatically to default in order to work again.

"notifications": {
    "breakReplacement": "<div style='height: 0.1rem'><\/div>"
},

See screenshot.

The issue here is, that the database edit works, but when logging into the WP back end and trying to send a test mail under notifications, I'll get the warning as shown in the screenshot.

At the moment I adjust that the database gets back to default.

Regards

Yes, but the issue is still there because the database entry just resets and I lose all the settings that have been made before.

Regards

Hello Aleksandar,

Just to follow up on your response where you mentioned the wp_amelia_notifications table, I was able to successfully make the HTML modifications to the email.  However, it involved a bit more than removing the <br> tags.

My procedure was to log into the database through phpMyAdmin, click on the database to bring up the tables, then click on the wp_amelia_notifications table.

For the rows to modify, click “Edit” and the original HTML will be in the “content” box.  I copied and pasted this original HTML into an HTML editor (Notepad++ in my case) and made the necessary HTML changes.  Once the HTML looks good in a web browser, copy and paste the updated HTML back into the database “content” box and click the “Go” button to save. 

I had not seen the wp_amelia_notifications table referenced before, but knowing that the Notifications HTML resides there allows us to use custom HTML in our email and SMS designs as a temporary fix.  I did not need to make any changes in wp_options.

Thanks for your help,

Tony