We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
HI!
preselect booking parameters is not working. I've done a lot of tests and nothing. can you help me?
http://prntscr.com/st1y7y
http://prntscr.com/st1z91
Hello Fernando
Thank you for your purchase.
Are you sure those IDs are correct? Unfortunately, at the moment you can't see the IDs in the plugin's UI, but you could see them if you use the Gutenberg blocks - you'd be able to choose specific employees, services...
The IDs will be included in our next update, so it will be a lot easier to find them.
If this doesn't help, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party.
You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Fernando
Thank you for the credentials.
I don't know what went wrong, but it just started working as expected.
I didn't change anything, but simply verified the IDs are correct. Now it's working normally. Can you, please, check and let me know?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Aleksander. Thanks for your answer
It's still not working.
The problem is that the codes are correct, as you can see. But the codes do not match on the website.
Look: https://www.parleyblue.com/amelia-testing/ (open without being logged in to WP or open in anonymous tab)
error prints:
http://prntscr.com/st1y7y
http://prntscr.com/st1z91
Hello again Fernando
All I see is this:
And this is coming from an edited shortcode if you have more than one employee and/or service.
When I continue, I see that an employee has been assigned:
Can you delete cache in your browser and on your website, and check again?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables