We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2426990
Google Fonts and GDPR
Closed

Comments

  •  1
    Julian started the conversation
    June 3, 2020 at 10:31am

    In order to fullfill Europes privacy policy (GDPR): Is there any way to deactivate Google Fonts? My website will use Google Fonts but local hosted. If I can't deactivate the connection to Googles font server I cant use Amelia in Germany or Europe, so is this possible? Thanks!

  • [deleted] replied
    June 3, 2020 at 2:25pm

    Hi Julian,

    Thanks for your interest. 

    There is an option to exclude them, our support engeeners can give you a fix, you just need to ask on Amelia Category with your purchase code.

  •  1
    Julian replied
    June 4, 2020 at 1:15pm

    Thanks a lot, Nevena!

    Just two more questions: 

    1. Also von GDPR: Amelia also connects (like Google Fonts) to polyfill.io, Is it also possible to deactivate this like the Fonts?
    2. What is "Amelia Category"?

    Thank you!

  • [deleted] replied
    June 4, 2020 at 1:46pm

    Hi Julian,

    Well, there are possibility to turn scripts off, but we havenćt tested it and it might caused that it wont work properly on some smartphones, but we can send you fix after the purchase in Amelia Category to try out. We offer 15 days refund policy. 

    After the purchase you can access support platform by register with your purchase code in Amelia Category here: https://tmsplugins.ticksy.com/submit/#100012870

    Hope this helps!