We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have entered an employee for myself. I am unable to connect it to my WP admin user and it says I am away.
I am having issues displaying the shortcodes on the front end, it says nothing is available. I am wondering if it because the status is set to away. How do I change this to Available?
Hello Venessa,
The same applies to Amelia employees as to Amelia customers that I mentioned in the other ticket - in order to connect Employees in Amelia to WP users these users need to have Amelia Employee role in WordPress. If you are trying to connect Employee to an Administrator user in WP you don't need to do that as they already have access and permissions for everything in your WordPress. This connection is useful when someone doesn't have any access to WP, so to give them access and permissions this user role gives in order for them to manage their schedule/appointments. You can read more about these user roles here and their settings following this link.
No, the status that you see in the back-end has nothing to do with the functionality of the plugin. It is only a string that sees the work hours, could you please tell me what is your timezone setting in your WordPress General? Please, if you haven't, choose your City timezone there as that setting applies to Amelia as well.
If you don't have any available time slot on the front-end please check if the duration set for the services (+their buffer times) is shorter than the work time periods you set for the employees under the Work hours tab.
Let me know if this helped!
This seems a bit counter intuitive as there is only one default role in Wordpress. When adding other plugins into the system and they all have their "roles" how does one manage?
If you need your users to have multiple user roles in WordPress you can use some plugin for this purpose, like for example User Role Editor.