Premium support means that you have access to write as many tickets as you like and also that our support agents are trying to response to them no more than 1 day. Also agents can ask you to provide the credentials to your site if there is some issue.
Due to weekends or some holidays that response time can be longer but like I mentioned
Included support covers help with bugs and general inquiries for the plugin features, but not writing custom code. As you're developing some custom solution if you need our assistance we can offer you our paid customization service.
Please keep in mind that our working time is from 10:00 to 17:00 CET not including weekends.
Does anyone know what "Premium Support" means?
I have a Ticket submited more than 6 hours ago and I don't know if I will ever get an answer on it or no.
HI Daniel,
Thank you for your purchase.
Premium support means that you have access to write as many tickets as you like and also that our support agents are trying to response to them no more than 1 day. Also agents can ask you to provide the credentials to your site if there is some issue.
Due to weekends or some holidays that response time can be longer but like I mentioned
Included support covers help with bugs and general inquiries for the plugin features, but not writing custom code. As you're developing some custom solution if you need our assistance we can offer you our paid customization service.
Please keep in mind that our working time is from 10:00 to 17:00 CET not including weekends.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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