I am based in Japan. I log into my website and select appointment, I see Singapore flag. I clicked the option that it should follow the customer IP address but still I see wrong flag and country code.
If you enabled "Identify country code by user's IP address" in Amelia's General settings, it should work, but I can confirm that same thing happens when I check your page.
This can be caused by a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
If it doesn't help, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
I am based in Japan. I log into my website and select appointment, I see Singapore flag. I clicked the option that it should follow the customer IP address but still I see wrong flag and country code.
i confirm same issue happens on my phone as well, regardless if i use data or wifi, it shows singapore or sometimes ukraine even though im in japan...
Hello Jad
If you enabled "Identify country code by user's IP address" in Amelia's General settings, it should work, but I can confirm that same thing happens when I check your page.
This can be caused by a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
If it doesn't help, please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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