We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
I would like to ask some things
1. how can I put a description in the search results. For now it shows the services with the user assigned only ... Without a description there is no way the customer to know what my service is.
2. Is it possible in the search filters to filter by the category of the services ?
3. When an employee logs in to his calendar and tries to add a new appointment in the customer filed it shows all the customers, as a result he sees the customers of another employee which i don't want, is there a way to fix this ? Also to be able to add a new customer instead of choosing the existing ones?
Thank you
Hello Yiannis
1. Service descriptions are only visible with [ameliacatalog] shortcode at the moment, so you would need to change the way your services are displayed on front-end, if you need the services to show the Description.
2. Unfortunately, no. You can only filter per Service, but not category.
3. This can be changed only if you modify the capabilities of the Amelia Employee WP User role. To achieve this, please download the User Role Editor plugin, and un-check this option:
Also, to be able to add new customers as employees, you would need to enable these:
amelia_delete_customers
amelia_read_customers
amelia_write_customers
Kind Regards,
Aleksandar Vuković
[email protected]
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