We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
There is a doble space bettween lines. I try with simple text and problem persist. (see images)
Amelia admin: https://share.getcloudapp.com/WnuGLkLo
What user get in gmail: https://share.getcloudapp.com/WnuGLkQ6
Hello Javier,
Apologies for replying late, we are not working on weekends.
There is a space between paragraphs in email notifications. In order to remove the spacing between paragraphs, you can edit this in your database from recently. Please open your database, find and open the wp_options table and find the option name amelia_settings there. You need to edit it. You will see a setting notifications in it. You need to set the value <div style='height: 0.1rem'><\/div> for the '' breakReplacement'' parameter . Like here :
notifications": { "breakReplacement": "<div style="height: 0.1rem"><\/div>" }If you have any further questions feel free to ask.
Thanks for the answer.
I can change this but will this happend again when you upgrade the plugin?
I mean. Will this go back to default style like now?
You are welcome, Javier.
It won't be deleted when you update the plugin, as it is saved in the database - the settings there are saved when you update Amelia.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.