We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2422232
Custom appointments
Closed

Comments

  •  2
    Jonathan started the conversation
    May 29, 2020 at 7:07pm

    While the general outline of having 1 minute, 10 minutes, etc. available for "all" bookings is good, is there a way to enter in custom times for appointments, similar to those available within the events area?

    Our schedules do not follow a constant timeframe throughout the day, and need to be manually entered before they can be set as recurring. The events area is perfect, but doesn't really work the way we need - so we have to use appointments themselves.

    This also needs to be custom for each service.

    For example:

    Tower to DEN, every 20 minutes from 3:00 am until 8:00 am, then every 40 minutes from 8:00 am - 12:00 pm. Then every 20 minutes again from 12:00 pm until midnight.

    Gateway to DEN, every 30 minutes from 3:00 am until 12:00 pm, then every 20 minutes.

    OR we select a custom time for the appointment, as well as duration, not a universal time.

    Preferably, we'd like to use events, but we need to see the custom field in a calendar or list of the day - something like the appointments area.

    Thanks.

  •  2,576
    Aleksandar replied
    June 1, 2020 at 11:16am

    Hello Jonathan

    Appointment duration is set when you configure the Service, so one service can only last 20 minutes, or 40 minutes.

    You can create 3 different services:

    1. That lasts 20 minutes

    2. That lasts 30 minutes

    3. That lasts 40 minutes

    Then, you'd need to go to the Employee who is assigned to this service and add custom working hours:

    1. From 03:00 - 08:00 they would work on service 1 and service 3.

    2. From 08:00 - 24:00 they would work on service 2 and service 3.

    Custom fields will be added to Events in the future. We have this planned for this summer, but I can't say when exactly it will be included in Amelia.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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