We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
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Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello:
We are testing the plugin in our service and we are getting unwanted behavior. Group reservations are generated despite having a minimum and maximum number of participants configured for 1 customer. This in the general configuration and the service. Therefore, at what point is the reservation blocked for other customers?. We suspect that it is at the time of confirming the payment, and this process is carried out outside the flow of the pulgin. How can we control that it is not possible to book for more than one customer?
We attach images of the configuration and calendar with the double reservations (in spanish, our natural language).
Thanks in advance.
Hello Rodrigo
Please enable the second slider in Appointment settings, and let me know if that helps.
Regardless of that, though, since you have max capacity set to 1, it shouldn't allow you to add another customer. Which version of the plugin do you have?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello aleksandar:
We have the latest version 2.6 installed.
We apply the suggested settings and we no longer have double appointments.
Thank you very much for your indications!
You're welcome Rodrigo
Glad I could be of service.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables