We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia staff:
I am facing a quite strange situation. Amelia does not send out notificaiton email some of the time. It is quite strange. Some of my customer complains about not getting pending notification. Some of them tells me that that do not even get approval notification. When we ask them to check their junk box, then they literally did it in front of our face to show us that they did not have it. It is not everyone not get it but some. Also they range from many different server.
We link our email to googl SMTP. Surprisingly, some of the customer with gmail does not even get the notfication. I am just wondering if you have encountered this kind of weird bahviour. Thank you very much and have a nice day.
Hello again Ryan.
If email notifications work for some, they have to work for all customers and employees. It simply can't work selectively. It'd be like you sending an email to 10 different people, and 5 of them not receiving the email.
Shouldn't be possible. Are their email addresses correct?
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksander:
I understand. That's why it shocked me when I got this. I looked into this and I think that it is due to Google has a SMTP limit per hour.
I have over 150 booking in the first 5 to 10 minutes of the page release. I think that is the reason. I have changed the mail server to another one. Will keep you posted.
Problem solved. Thank you very much. (Just do not use Gmail server even if you are a paying business Gsuite user as long as you are sending out more than 100 to 200 emails per hour).
Hi Ryan
Thanks for letting us know.
I will forward this info to our developers, but I don't believe there's something they can do about it.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Yeah it is fine. I am just letting you know so that if somebody else have the same problem, then you might be able to tell them that.
Thank you Ryan
I'm sure it will come in handy.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables