As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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After I make YellowPencil edits to outline the text on the homepage and save the changes, and hit refresh, the changes are not saved. I have cleared the cache so that's not the issue.
YP changes WERE saved for item 2 "Tailored" but I can't get it to save the changes for item 1 "Live Interviews" or item 3 "Lifetime keepsake". I want this text outlined like item 2 so that the background doesn't wash out the text. Thanks.
Hello Robert,
Thank you for your purchase.
Sorry, I don't see Amelia anywhere on the page you sent me nor on the screenshot you attached. So, I am not sure what exactly is the issue with Amelia here?
I apologize.. I posted this to the wrong forum. Please disregard.
Hello Robert,
I assumed something like that could be in question. No worries, it happens.
If you have any questions or issues with Amelia open a new ticket and we will gladly help.