Dears. For our marketplace, we have set "reminder sms" to be sent. Amelia's pricing grid for France-France sms indicates that sms should be charged $0,114, regardless of the mobile operator. However the first 2 sms sent have been charged $0,57 and $0,456 to us, so 4 to 5 times more !!
How come? Why 2 different prices? And how to fix that ?
This means that the SMS notification took more actual SMS messages to be sent. The Segments column in Amelia -> SMS Notifications, that you will find on your screenshot as well (named Sections) shows the number of actual SMS messages these notifications took. So, as I can see from your screenshot, one of them took 4 and the other one 5 SMSs and this is why the price was higher.
This is set by the SMS service providers, not Amelia, and 1 SMS message can take up to 160 characters, so in order to have 1 segment/SMS you need to shorten your Message in SMS notifications. Please note that special characters can take some extra space. If you want, you can calculate the number of characters one Message takes using some online tool like for example this one: https://www.textmagic.com/free-tools/sms-length-calculator
If you have any further questions feel free to ask.
Dears. For our marketplace, we have set "reminder sms" to be sent. Amelia's pricing grid for France-France sms indicates that sms should be charged $0,114, regardless of the mobile operator. However the first 2 sms sent have been charged $0,57 and $0,456 to us, so 4 to 5 times more !!
How come? Why 2 different prices? And how to fix that ?
Thanks for your clarifications. Regards
Hello Marina Rossi,
This means that the SMS notification took more actual SMS messages to be sent. The Segments column in Amelia -> SMS Notifications, that you will find on your screenshot as well (named Sections) shows the number of actual SMS messages these notifications took. So, as I can see from your screenshot, one of them took 4 and the other one 5 SMSs and this is why the price was higher.
This is set by the SMS service providers, not Amelia, and 1 SMS message can take up to 160 characters, so in order to have 1 segment/SMS you need to shorten your Message in SMS notifications. Please note that special characters can take some extra space. If you want, you can calculate the number of characters one Message takes using some online tool like for example this one: https://www.textmagic.com/free-tools/sms-length-calculator
If you have any further questions feel free to ask.