We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi I have recently followed the steps to installing the API to sync my Google Calendar with Amelia for my domain joshuatree.dk. It works fine when someone makes an appointment, the entry shows up in Google Calendar, but I thought is was a two way sync. Can my Amelia Calendar sync with my Google Calendar so it shows my existing google events and makes those times unavailable in the Amelia calendar? Thanks Joshua
Hello Joshua,
The time slots of the Events created in your Google calendar will be blocked in Amelia if they have status Busy but they won't be created as appointments in Amelia.
If they are not blocked for booking in Amelia, could you please tell me have you enabled the option Remove Google Calendar Busy Slots in Amelia -> Settings -> Integrations -> Google Calendar Settings? Also, if you have some bigger number of Busy events in Google please increase the number for the option Maximum Number Of Events Returned: , which you will find in Google Calendar Settings as well. And please make sure they all have status Busy in your Google calendar.
Let me know if this helped!
Hi Marija, Thanks for your reply. Remove Google Calendar Busy Slots in Amelia is enabled, The events are marked as busy in Google Calendar and I increased Maximum Number Of Events Returned and still when I make a test entry in Google Calendar it does not show up in Amelia. Regards, Joshua
Hello Joshua,
You are welcome.
I make a test entry in Google Calendar it does not show up in Amelia.
The Events from Google are not created in Amelia as appointments, if that is what you are trying to achieve. The time slots of the events in your Google calendar with status Busy will be blocked for booking in Amelia, but they won't be created as appointments.
Hi Marija
OK I see what you mean. Thanks for the explanation. Regards Joshua
You are welcome, Joshua.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help