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Have you activated auto-installation for WPDataTables yet? I see it's available on some of your other plugins. I signed up about 8 months ago and it wasn't available then and still isn't available now. Is this a functionality you're planning on implementing?
Could you let me know how to update the plugin manually in the meantime?
Thanks
Hello Peter
Auto-update has always been available on wpDataTables, although we did have some issues with it prior to v2.8.
All you need to do is enter the purchase code in wpDataTables settings/Activation, and the auto-update should work.
If it doesn't, please update the plugin manually by following these steps:
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
1. Download zip from our store
2. Use FTP to open /your_wordpress_folder/wp-content/plugins
3. Delete existing wpDataTables folder.
4. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)
5. Go to WP-admin panel, open Plugins section.
6. Deactivate wpDataTables, and then activate it again.
7. Clear server and browser cache
IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page) if you don’t want to lose all your tables!
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables