We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2417379
Admin UI is Broken
Closed

Comments

  • John Kesler started the conversation

    I can still use the product but it's very annoying to the point I don't want to. The admin section's UI is compacted but not in a mobile CSS sort of way. It looks like the wrapper is shrunk or something. I turned off both toggles for BootStrap but that had not effect. I'm happy to give you access if you need. The site has the following: 

    Server: LEMP

    Yes php.ini is set correctly

    Theme is Porto

    Plugins are: 

    Akismet Anti-Spam

    Defender Pro

    Gravity Forms

    Porto Theme - Functionality

    Slider Revolution

    Slider Revolution Coming Soon & Maintenance Add-on

    WooCommerce

    WooCommerce Services

    WPBakery Page Builder

    wpDataTables

    WPMU DEV Dashboard


    After looking at it breifly it looks as if these class : .card or. wdt-browse-table or the ::before located on the <div> row before that class is the culprit. Do you happen to have a working admin css or have you fixed this problem before?

  • ahmed replied

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  •  2,576
    Aleksandar replied

    Hello John, hello Ahmed.

    We've had issues like this with the Porto theme.

    This should help you resolve it:

    First, open this file:

    /var/www/html/wp-content/plugins/wpdatatables/assets/css/bootstrap/wpdatatables-bootstrap.min.css

    There, You need to search for this:

    .wpdt-c .row{margin-left:-15px;margin-right:-15px;}

    and add display: block; so it looks like this:

    .wpdt-c .row{margin-left:-15px;margin-right:-15px;display: block;}
    

    Please note that this is a .min file and it has to stay in that one line. It doesn't look as nice, but that's just how it needs to be.

    Save that file, and close it.

    Second, open this file:

    /var/www/html/wp-content/plugins/wpdatatables/assets/css/admin/admin.css
    

    There, go to line 209 and find this line of code:

    .wpdt-c .wdt-datatables-admin-wrap .card {
        max-width: 100%;
        padding: 0;
        margin-top: 0;
        border: 1px solid #d7d7d7;
    }

    and add display: block; so it looks like this:

    .wpdt-c .wdt-datatables-admin-wrap .card {
        max-width: 100%;
        padding: 0;
        margin-top: 0;
        border: 1px solid #d7d7d7;
        display: block;
    }

    Save this file, and that is it.

    Please make sure to clear the cache and perform a hard reload of the page for the changes to take effect, but that is it.

    If this resolves the issue, and we confirm it is a conflict with the theme, you'll need to save my reply for when you update wpDataTables in the future. Basically, you'll need to make the same changes when you update the plugin, because the files will get overwritten when the update occurs.

    Please let me know if this helps.


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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