We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2416483
Connecting to Google Calendar
Closed

Comments

  •  1
    Joshua started the conversation
    May 25, 2020 at 7:09pm

    Hi, i have done all the steps to syncing Amelia with Google calendar. I can see my domain name selected calendar in Google Calendar but when I make a test it's not syncing. Can you please help? Regards, Joshua

  • [deleted] replied
    May 26, 2020 at 12:43pm

    Hello Joshua, 

    Thank you for your purchase. 

    Could you please tell me have you connected your Employees to their Google calendar successfully? When you connect the employees to their Google calendars (please look at the attachment), the booked appointments from Amelia will be created in their Google calendars as well and the time slots of the Busy events in Google will be blocked for booking in Amelia (if the option Remove Google Calendar Busy Slots in Amelia -> Settings -> Integrations -> Google Calendar Settings is enabled).


  •  1
    Joshua replied
    May 26, 2020 at 5:40pm

    Hi Marja,

    Thanks for your speedy reply. Yes I have connected the employee (me! 😀) in Google Calendar. I can see the domain in Google Calendar. But when I make a test booking in Amelia is doesn't sync with the calendar. Thanks Joshua

  •  1
    Joshua replied
    May 26, 2020 at 5:45pm

    Hi Marija, I got it to work. I am so happy! :-) Have a great day- Joshua

  •   [deleted] replied privately
  • [deleted] replied
    May 26, 2020 at 5:47pm

    Great, glad to see that the issue is gonesmile.png 

    Thank you for letting us know. 

    Thank you, have a great one as well. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.