We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When making a booking online the customer is given an option of ics etc link to add to their calendar. How can I include the same links in an appointment approval / rescheduling email so they can add it to their calendar from there. This is especially important if I have booked them in from the back end.
Hello DantianHealth,
Thank you for your purchase.
Could you please tell me how do you give this option to the customers? If you are using a custom field in Amelia, you can use the placeholders to add this custom field information to the email notification. The only custom field that supports HTML at the moment in Amelia is the Text content custom field.
Your plugin does this. I'm not sure I understand your question.
When I complete booking as a customer I get the attached page.
How do I provide this option within an email
Hello DantianHealth,
There isn't a possibility to provide that option in the email notifications in Amelia .
If you enable the option Send Event Invitation Email in Amelia -> Settings -> Integrations -> Google calendar settings, then a Google event invitation will be sent to customers for the appointment, if that could help for your use case.
No I don't not wish to send them a separate email for this purpose. This would be a good feature to include!
I will add it to our feature requests list so it can be considered for implementation in the future.
If you have any other questions or issues feel free to open a new ticket and we will gladly help.