We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2416025
Setting up
Closed

Comments

  •  2
    Simon Horner started the conversation
    May 25, 2020 at 12:29pm

    Hi

    Unfortunately I cannot send a test email from amelia/notifications.

    In settings/notifications I have added those sent by my hosting provider


    User name : 2298B5CCC14B6F29CEF9132387524W45TT618E1A08007133698DD218522EDF45B70FB6722E6C4RDT15FFA7C38E92BF3 
    Password: 
    SMTP address: smtp.elasticemail.com 
    Port: 2525 
    Authentication : TLS

    SMTP is set up on my website and works at least a test email from WP Mail SMTP gets to my inbox.

    When I try to send a test email from amelia/notifications I get-

    "Error-email has not been sent"

    This happens wether or not I have the WP Mail SMTP plugin activated

    I would be very grateful for any help

    Thank you 


    Simon

  • [deleted] replied
    May 26, 2020 at 9:44am

    Hello Simon, 

    When you have some other plugin for sending emails on your website, like you said you have WP Mail SMTP, then you need to choose WP Mail as a Mail service option in Amelia -> Notifications settings and Amelia will use that other plugin's configuration for sending emails. 

    Let me know if this helped!

  •  2
    Simon Horner replied
    May 26, 2020 at 1:56pm

    Thank you very much Maija.

    That sorted the problem out

    Simon

  • [deleted] replied
    May 26, 2020 at 4:40pm

    You are welcome, Simon. 

    Glad to see that. 

    If you have any other questions or issues feel free to open a new ticket and we will gladly help.