As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi, please could you tell me how I can request a refund? I purchased the plugin from Amelia and I cannot find anywhere to submit the refund request.
I have noticed the support is slow and there are a couple of issues with the plugin such as the email notifications not working.
I seen some others users have submitted tickets but they have not received a response.
please provide me with instructions for submitting a refund request - I am still within my 15 day purchase period.
HI Dylan
We are sorry to hear that you don't find Amelia suitable for your business.
In order to request a refund, you need to login to http://store.tms-plugins.com/ with the credentials you received in the e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from your purchase you will see the "Request Refund" button (if you access the store on a smaller screen and don't see the button right away please scroll to right).
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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