We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi!
I can't access to control panel from my computer (with the shortcode) and the also, but also from mobiles, the Seach shortcode from my mobile doesn't show the magnifying glass, so I can't see the query...
Thanks!
Javier
Hello Javier
Thank you for your purchase.
What do you mean by "Control Panel"? I checked your website and I can see the booking form is loading fine. Can you provide some screenshots about the issue, and some more detail?
As for the [ameliasearch] on mobiles - can you show me a link where this shortcode is, so I can inspect it?
Kind Regards,
Aleksandar Vuković
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
https://www.jg-andrade.com/Odontologia/panel-de-control/
[ameliacustomerpanel appointments=1 events=1]
In this case, always the system says incorrect password or email, what I need to fill in these fields?...
_________________________________________________________________________________________________
https://www.jg-andrade.com/Odontologia/search/
[ameliasearch]
In this case, from a mobile, I have no option to click search, or go…there’s nothing, no button, so I can’t execute the query...
Best regards!
Javier
Hello again Javier
Are you trying to log into the Customer panel as an administrator, or as a customer? That log-in is different from the WordPress login. You can click on Forgot password, and send the password reset email.
Please note, though, that we have an issue with this, and until a new update is released, please go to ../wp-content/plugins/ameliabooking/src/Application/Services/Helper/HelperService.php and replace line 133 with this:
After that you will be able to send the password reset email.
As for the Search - I can't replicate the issue from my mobile device. Everything is working fine - I can click on "Search", I can click on filters, and choose a date - everything works alright.
You do need to click on this button, though, to see the calendar:
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Alek!
I think the search module doesn't work fine, for example, now I click on the calendar in order to find how many reserves I did, if a put 20/May/2021, I received a total of 18! This impossible, we are now in 2020...
Maybe I'm doing something wrong, but the results for these date, I think must be 0.
Thanks again for your help, I like it the plugin!
Regards
Javier.
Hi Javier
That is strange - it should be 0
Can you provide me the credentials for the customer panel where you see this?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Javier
I misunderstood the issue here.
I thought you could see Appointments already scheduled for that day.
The search is working fine, though.
You can see the available services for the next 365 days, since that's how it's set in Amelia's General settings:
You can lower that if you need
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables