We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
We have a good news and 2 major issues.
Reguarded your answer that multiple bookings are not available for the moment we made a business-model workaround in order to use Amelia:
🔴 We added ”extras” to a service, each extra is another service in that category, maybe this could be helpful to other Amelia customers.
Issue 1: Extras are NOT displayed in Calendar Mode/ Dachboard (upcoming appointments.
Issue 2: Extras are not synced in Google Calendar, it displayes olnly the main appointment, woithout extras or description (useless)
Possible solution: It admin could treat other services as extras to a particular service.
Hello Marius Vlad Pop,
1. Extras in the appointments (on the Amelia -> Appointments page) can be seen only when you Edit the appointment, there you will see the Extra tab. The same applies to the Dashboard page, and on the Calendar page, when you click on the appointment, you will open its modal and you will see there the Extras tab.
2. The duration of the extra is added to the service duration for the Google calendar sync, so the time of the appointment is calculated service duration+extra duration. Could you please tell me is this is not the case for you? The extra time is not added to the appointment in Google? If you are talking about information for the extras you can add any placeholder that you will find in Amelia -> Notification to the fields Event Title and Event Description which you will find in Amelia -> Settings -> Google calendar settings. You can find all the placeholders when you click on </>Show Email Placeholders in Amelia -> Notifications, by clicking on the placeholder in the list you copy it and then you can paste that placeholder to the above mentioned fields in Amelia Settings.
Unfortunately, they can't be treated as services, as they don't have the same functionalities/options and they are created for services, they are not assigned directly to employees, etc.