We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
There is a bug on woocommerce payments gateway.
All appointments appear ”payed” after adding them to the woocom checkout cart.
Amelia does NOT recieve the payments status from woocommerce.
Please fix it, because we have the risk of working unpaid.
Thank you.
Hello Marius Vlad Pop,
This is not a bug, it is a normal behavior of WooCommerce integration in Amelia. When WooCommerce is used as a payment option in Amelia, that appointments is created with status paid when the booking process is finished successfully.
You can change the Default appointments status to be Pending in Amelia-> Settings -> General, so when the payment is done in WooCommerce you can approve the appointment in Amelia if that would help for your use case.
I will forward this to the development team and add it as a feature request so it can be considered for modification in the future.
If you have any further questions feel free to ask.