We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2413679
Problem setting Predefined value Filter
Closed

Comments

  • Giulio started the conversation
    May 22, 2020 at 8:05pm

    Dear TMS,

    I have a problem creating a new table with wordpress WpDataTables plugin.

    As you can see in the video: when I set the "Predefined value" with the Selectbox filter, the process of creation freezes completely. The table is simple and is a xlsx file, I tried also with csv, xml, xls, but I still have the same problem. Could you help me?

    https://youtu.be/SAJirV8ztRU

    EDIT: could be the special characters in the filter column such as % or /?

    Thank you very much

  •  472
    Isidora replied
    May 25, 2020 at 2:42pm

    Hi Giulio,

    Thank you for your interest in wpdatatables.

    Sorry for late response. 

    We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.

    Yes there is an issue with filtering tables with special characters for non-server-side tables at the moment. It will be fixes in one of the next updates.

    Please use manual tables and it will work fine.

    Sorry for inconvenience,

    Kind Regards, 

    Isidora Markovic

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