We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In my appointment booking form, I have created 12 custom fields. I have customers that come back many times to schedule future appointments, but I don't want them to have to fill out the same information every time. Is there a way to have those custom fields be pre-populated when the customer returns to make a subsequent appointment after the first appointment is made?
Can the customer front-end panel login information be used to log in to the front-end booking screen, and pre-populate all the information from the custom fields?
I searched Amelia feature requests and other support documentation, but can't find any hints on this. Hopefully I didn't miss the answer there.
Thank you,
Warren
Hello Warren,
Unfortunately, there isn't a possibility to pre-populate the custom fields in the booking form in Amelia for customers that have already booked that. As these information are linked to the appointments, not customers in Amelia. Only customers information (name/email) are filled in in the booking form when they are booking while logged in to WordPress.
If you have any further questions feel free to ask.