We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2411460
Imported gravity forms form
Closed

Comments

  • vicente started the conversation

    Hi. When I import a table from gravity forms or
    make a change in the table pane, for example "allow editing" an error
    message is displayed in the upper right in red, and it does not resolve the
    page (it remains pending). In the imposition from gravity the same (although if
    you create the table). Thank you. Vicente





  •  472
    Isidora replied

    Hi vicente,
    Thank you for your purchase.

    Sorry for inconvenience,

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Also point me on table id, so I can take a look and id of the form

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  •   vicente replied privately
  •   vicente replied privately
  •  472
    Isidora replied

    Hi vicente,

    Yes we found what cause the issue. There are some Warring messages that are been shown in Ajax response and break it as well and that is the reason why you get this error. Issue is on our side and there is fix for thatYou can change it in file

     wp-content/plugins/wdt-gravity-integration/wdt-gravity-integration.php around line 615

    you will find this

    if (self::$wdtParameters['sortable']) {

    and you have to replace with this

    if (self::$wdtParameters != [] && self::$wdtParameters['sortable']) {


    also in same file around line 680 you will find this 

    $aColumns = array_keys(self::$wdtParameters['columnTitles']);

    and you have to replace it with this

    $aColumns = (self::$wdtParameters != [] && self::$wdtParameters['columnTitles'] != null )?  array_keys(self::$wdtParameters['columnTitles']) : [];

    This will be included in next update so you don't have worry about that,

    Sorry for inconvenience,

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables