We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have been reading about amelia and read that you have implemented the customer cabinet in Jan 2020. Now for a customer to book there are two scenarios
1) User has an account and signs in to customer cabinet link. So can login to customer cabinet, view his previous bookings and then create a new booking if desires. The problem is that when the user wishes to create a new booking, after already signing in they have to repeat their details at the end of booking process (full name+email etc). Surely if they have signed in already this should just be added onto their account without information again?
2) User has an account and is not logged to customer cabinet.
So when they click the Booking page, they will complete booking and enter their details (full name, email etc). Which checks if the full name + email match with any account. Surely at the end of the booking process they should be greeted with a login to your account option?
Although the customer cabinet is an awaited feature and surely a good one, the process is confusing to me unless I'm missing something?
Look forward to your answer. Thank you
hello there,
Thanks for your interest.
On the customer Panel, customer can manage appointments and events, cancel/reschedule and access zoom link for online appointments and evens and ca see his/her profile data, if you allow customers to delete data, they can do that too.
But customers can not book via customer panel for now.
Access to the panel is sent to the customer via notification, you just need to add placeholder in the notification.
Hope this is clare now and let me know if you have any other questions.