When a customer makes a new reservation, he must indicate his first and last name in the same way as his first reservation, respecting the case of letter he had used. So if a client "John DOE" book a new session indicating "John Doe", it causes an error saying that the email address already exists.
It is penalizing because in recent days I have had a lot of emails from customers telling me that they cannot book a session. I have never had this problem before and maybe there was no case letter checking in old versions.
How to do so that there is not this verification of the case of letters?
The name must be completely the same (so, everything is checked big/small letters, space, etc.) as it is saved in the database - so it must be the same as the name customers filled in the first time they booked an appointment. Unfortunately, there isn't an option to change this in Amelia with its current built-in features, for this not to be case sensitive or anything. But you can disable the option Check customer's name for existing email when booking in Amelia -> Settings -> Roles Settings -> Customer and the name won't be checked in the booking process. Maybe this option was disabled before on your website, so this is why you got the impression that this wasn't like that before.
If you have any further questions feel free to ask.
Hi,
When a customer makes a new reservation, he must indicate his first and last name in the same way as his first reservation, respecting the case of letter he had used.
So if a client "John DOE" book a new session indicating "John Doe", it causes an error saying that the email address already exists.
It is penalizing because in recent days I have had a lot of emails from customers telling me that they cannot book a session.
I have never had this problem before and maybe there was no case letter checking in old versions.
How to do so that there is not this verification of the case of letters?
Regards,
Greg
Hello Greg,
The name must be completely the same (so, everything is checked big/small letters, space, etc.) as it is saved in the database - so it must be the same as the name customers filled in the first time they booked an appointment. Unfortunately, there isn't an option to change this in Amelia with its current built-in features, for this not to be case sensitive or anything. But you can disable the option Check customer's name for existing email when booking in Amelia -> Settings -> Roles Settings -> Customer and the name won't be checked in the booking process. Maybe this option was disabled before on your website, so this is why you got the impression that this wasn't like that before.
If you have any further questions feel free to ask.