We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
When a customer makes a new reservation, he must indicate his first and last name in the same way as his first reservation, respecting the case of letter he had used.
So if a client "John DOE" book a new session indicating "John Doe", it causes an error saying that the email address already exists.
It is penalizing because in recent days I have had a lot of emails from customers telling me that they cannot book a session.
I have never had this problem before and maybe there was no case letter checking in old versions.
How to do so that there is not this verification of the case of letters?
Regards,
Greg
Hello Greg,
The name must be completely the same (so, everything is checked big/small letters, space, etc.) as it is saved in the database - so it must be the same as the name customers filled in the first time they booked an appointment. Unfortunately, there isn't an option to change this in Amelia with its current built-in features, for this not to be case sensitive or anything. But you can disable the option Check customer's name for existing email when booking in Amelia -> Settings -> Roles Settings -> Customer and the name won't be checked in the booking process. Maybe this option was disabled before on your website, so this is why you got the impression that this wasn't like that before.
If you have any further questions feel free to ask.