We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've just purchased Amelia plugin, installed it and when I open any Amelia pages I get the following error:
Fatal error: Uncaught Error: Call to undefined function AmeliaBookingApplicationServicesLocationcurl_init() in /var/www/resthub.app/public_html/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php:26 Stack trace: #0 /var/www/resthub.app/public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/SettingsService/SettingsStorage.php(145): AmeliaBookingApplicationServicesLocationCurrentLocation->getCurrentLocationCountryIso() #1 /var/www/resthub.app/public_html/wp-content/plugins/ameliabooking/src/Domain/Services/Settings/SettingsService.php(82): AmeliaBookingInfrastructureWPSettingsServiceSettingsStorage->getFrontendSettings() #2 /var/www/resthub.app/public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/SubmenuPageHandler.php(253): AmeliaBookingDomainServicesSettingsSettingsService->getFrontendSettings() #3 /var/www/resthub.app/public_html/wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/Submenu.php(73): AmeliaBookingInfrastructureWP in /var/www/resthub.app/public_html/wp-content/plugins/ameliabooking/src/Application/Services/Location/CurrentLocation.php on line 26
There has been a critical error on your website. Please check your site admin email inbox for instructions.
Hi Filip Luchianenco,
Thank you for the purchase.
Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi again Filip
I'm sorry for the late response.
I checked your website, and couldn't find an issue like that. I even deleted and reinstalled Amelia, but to no avail. Can you please provide us with FTP and database access credentials, so our developers can debug the plugin and see what's going on?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
The first ask was ridiculous but ok, I can change the password later. But to ask for my FTP(in my case SSH) and database access is totally irresponsible. I doubt as a business you're even allowed to ask for such things and to keep them in message history which means in a database.
Also, it's been a week and nothing was done with a critical issue which doesn't allow me to use the freshly bought product. I don't think non blocking issues will be handled faster than this.
No thanks, I'll pass.
Hello Filip
Sorry you feel that way. However, due to the nature of WordPress, different websites experience different behavior, so one issue can have numerous causes and numerous resolutions on different installations.
Checking your WordPress installation to see if there are any errors thrown by our plugin is the only way to see what the issue is. But, if that doesn't provide any info, we need to debug our plugin via FTP - your installation.
If you're not willing to provide that, we cannot help you resolving the issue.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables