We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I set my buffer time to one hour after each appointment to give employees a break.
When i check in the booking date the time slots still show up without a one hour break.
This is what i see:
SLOT 1: 10 AM - 2 PM SLOT 2: 2 PM - 6 PM
What it needs to be:
SLOT 1: 10 AM - 2 PM SLOT 2: 3 PM - 7 PM
How can this be achieved?
I attached a screenshot to give an idea how it looks at the moment.
Kind regards,
Enzo
Hi Enzo,
Thank you for the purchase.
Buffer time doesn't work like that. It will not move employee working hours. If service duration is 4 hours, and has 1 hour buffer time after the appointment, it means that appointment duration for customer will be 4 hours, and for employee 5 hours.
To achieve something like this you need to insert the one hour break in employees working hours. So employees working hours needs to set like on the image from the attachment.