We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2408308
services disappear
Closed

Comments

  • Antony started the conversation
    May 19, 2020 at 6:22am

    Hello again :),

    I have a trouble with the Services.

    I added 8 services (I can see them on the front-end form) but they disappeared on Amelia Admin. (See screenshot attached).

    I tried to create a new categorie to add the services again but they disappear when I'm update the page.

    I'm using the last version of : 

    - WordPress 5.4.1 

    - Divi 4.4.7

    - GDPR Cookie Consent 1.8.8

    - Yoast Seo 14.1

    Thank you.

    Best regards.


  • [deleted] replied
    May 20, 2020 at 10:17am

    Hi Antony,
    Thank you for the purchase and sorry for the inconvenience.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check PRIVATE Reply so nobody can see them except us.


  •   Antony replied privately
  • Antony replied
    May 22, 2020 at 3:20pm

    Hello,
    I have an other trouble. All my appointment are missing on calendar views (Amelie admin) but I can find them on my google calandar. 

    Thank you.

  •   [deleted] replied privately
  •   Antony replied privately
  •  2,576
    Aleksandar replied
    May 25, 2020 at 11:44am

    Great news, Antony

    Thanks for letting us know the issue is resolved.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  • Loreen Rademeyer replied
    June 5, 2020 at 12:17pm

    .