We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have confirmed my settings in the site to be 12-hour format and the proper timezone. Amelia is still showing 24 hour time. Why?
Hello mecurioj,
Thank you for your purchase.
Could you please tell me have you chosen one of the default Time formats in your WordPress or some custom format? If it is a custom one, please choose one of the default ones and let me know if the issue is gone.
If the issue is there still afterwards, please let me know where exactly do you see the 24h time format in Amelia? Thank you!
yes, we have chosen the standard for Date and Time
working days and such is where the main problem is. It's confusing for my client.
Hello mecurioj,
Unfortunately, the Work Hours tab in the Employees' modal can't have the 12 hr time format, only the 24 h one.
If you have any further questions feel free to ask.