We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We just setup a new site with Amelia and went live with customers. We have received a about 100 bookings before realizing our Wordpress Time settings were in the wrong timezone. Is there a way to change the timezone setting without changing all the Amelia booking times?
Hello Mitchell Cuddie,
Thank you for your purchase.
Unfortunately, when you change the timezone setting you need to manually change the date/time for the appointments if it isn't correct (the times that the customers have chosen) in the back-end. Please note if you enabled the option Show booking slots in client time zone in Amelia -> Settings -> General, and you have customers from one timezone only, your timezone, they have already chosen the correct time slots while they booked appointments, so in this case you wouldn't need to manually change the time slots when you change the timezone setting in your WordPress.