We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
why is the styling in the Backend so different to the Email styling.
I tried with normal Enter and also with Shift Enter but it is always the same gap after a line -> see screenshot
I also tested this in the demo version and there is the same problem.
I also checked when i switch to another font the font won't be switched to the font i have choosen.
Kind regards, Daniel
Hello Daniel,
The only way to remove the spacing between paragraphs, is in the database. Please open your database, find and open the wp_options table and find the option name amelia_settings there. You need to edit it. You will see a setting notifications in it. You need to set the value <div style='height: 0.1rem'><\/div> for the '' breakReplacement'' parameter . Like here :
notifications": { "breakReplacement": "<div style="height: 0.1rem"><\/div>" }Regarding the font not changed, I tried it now on our test site and it seems like it doesn't change for some reason. Sorry about that. I forwarded this to the development team so they can check this out.
If you have any further questions feel free to ask.
Hi Marija,
i think this worked before the latest update.And i am afraid to change things in the database.
Maybe it would be a cool feature to add a "switch to html button" to the wysiwyg editor in the notifications.
Kind regards, Daniel
Hello Daniel,
Thank you, we will check it out.
Thank you for the suggestion, I will add it as a feature request to our list so it can be considered for future implementation.