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  Public Ticket #2406971
Issue with email notifications
Closed

Comments

  • Pavel started the conversation

    Hello, 

    I've been spending some time configuring the email notifications and decided to send a test email to myself. It appears that no matter what configuration I choose (PHP Mail, WP Mail, etc.) the email is not getting sent. I tried to install WP Mail SMTP plugin and got a test email from it so it doesn't seem like the issue is related to my hosting provider blocking 3rd party plugins. I am using a staging environment to set up the plugin, is it possible the issue has something to do with this?

    Thanks in advance,

    Pavel

  • [deleted] replied

    Hello Pavel, 

    I see you've opened another ticket for the same issue and my colleague responded and I see you sent login credentials there, so we can continue resolving this issue there. Thank you!

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.