We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dears,
I didn't manage to understand why some of our employees are on "Available" ("Disponible" in French) mode while others are on "Away" ("Non-disponible")? I don't find the answer in the Q&A of your website. Can you please clarify what is this mode linked to ? And how to change it ?
I would like to know that as well. I've tried to add an event in my Google Calendar to trick the status to change from "available" to "busy", but it doesn't seem to work.
The only way I can change is it by editing the employees' working hours, but it would be nice if it also synced with the users own calendar.
Hi there,
At the moment those Green and Red notices ( available and busy) is only syncing with working hours of the employee.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi all,
I can only see my employees as "Away", no matter what I do.
I'm aware and agree on that the status should be linked to the employee's working hours, I've tried different combinations without resolts, I even intalled a plugin to show me the server time, to see if it was a timezone problem.
Any comments?
Best
Hi Roger
Amelia doesn't have any time zone settings, so all you need to do is check your WordPress' general settings, and see if the time zone is correct.
Employees will be shown as "away" when you're looking at their profiles outside their working hours, but when you take a look at the working hours they will be "available" if free, and "busy" if they are working on an appointent.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables