We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When a customer makes an appointment with an email, first name and last name must exactly be the same as entered on the previous appointment. But it seems to be case sensitive, e.g. "John" is seen as differnt from "john" and even leading or trailing spaces make a difference, e.g. "John" is different from "John ". This obviously leads to a lot of confusion for customers. Is there a setting to make names case insensitive, and to trim spaces?
Hi rogiervdl,
Thank you for your purchase.
Sorry for late response.
Unfortunately we did not consider that the users will enter like that first and last name.
I forwarded your suggestion to my team so they can consider maybe adding some option to make entering names case insensitive.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
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I can't imagine john doe, John Doe and John Doe (notice the trailing space) being three different customers. I have no idea why you'd spoil your nicely designed UI/UX by making case insensitive names and trimming spaces an option; I would do this by default.
People often type their name lowercase on mobile devices, and trailing spaces are a common side-effect of copy pasting it from somewhere else.
Hi rogiervdl,
I understand you completely and I agree with you.
This is something that we did not consider while implementing. I forwarded this to my team, so we can fix it for the future.
Sorry for the inconvenience.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables