We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Greetings.
I've run into a major issue. I have my website timezone set to UTC+0 time. I have employees that live in the United States who want to work at 24.00 UTC+0 time, but cannot set their schedule past 24.00.
They select the start time at 24.00 and the end time is not pickable and is grayed out on the scheduler.
How can I fix this? Is it because it dips into another day? The employee picked 24.00 UTC+0 on Monday and wants the availability to end Tuesday 04.00 UTC+0.
Please assist.
Hello Connor,
Thank you for your purchase.
In Amelia you can set the work hours to be from 00:00 till 24:00. There isn't a possibility to create work hours that will cover hours of two days, unfortunately. The only way would be to create the work hours in two periods, if you need some work hours before 24:00 and some work hour after that time. So, the first work time period would be from 00:00 till 03:00 for example and the other work time period would be from 20:00 till 24:00, for example.
If you have any further questions feel free to ask.