We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I want to offer a free online meeting to my clients and deliver a quick and easy way to book that. I have set up a free online meeting and everything is working, but when the customer has picked a time slot, filled out the form and hit confirm then they are redirected to the cart i WoocOmmerce where they have to hit another button before the booking is done.
Is it possible to either bypass the last step for free services? Or is it better to not use WooCommerce at all for Amelia and only use Stripe for services that are not free? It seems a bit cumbersome how it works now.
Hi Torben,
Thank you for your purchase.
Sorry for late response,we are not working on weekends.
In this case you can disable woo as a payment method and only use stripe for online payments.
So just go to Amelia settings-> Payment settings disable Woo and enable Stripe.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Bogdan
I managed to add Stripe as payment, and it works fine:
1) Free services is now bypassing the payment and directs the customer directly to a thank you page.
2) Premium services shows payment info fields (although I would prefer to show a Stripe modal or embedded solution).
But if I do so I get another - and even more problematic - issue: TAX!
Regarding to EU law the customer has to be shown the total price including VAT + he has to check confirm the Terms of Service when he accepts and pays for a service. Neither of this is possible with your Stripe solution as far as I can see.
I'm afraid you have to fix this ASAP if you want EU-customers to use the service. Correct me if I'm wrong.
Best regard
Torben
Hi Torben,
Glad to hear that you found a solution.
As for the taxes, yes you are right, and we are aware of it and we are looking for solution for the future updates.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables