We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have input all the key codes under Settings, Integrations for Zoom, but when I go to create an online event, the Zoom User list doesn't populate with anything. How do I get it to populate so it will create a Zoom Event and email the attendees with the code and instructions?
Thanks!
Hello Jaylyn Brannon,
Thank you for your purchase and apologies for replying late, we are not working on weekends.
Could you please tell me have you create Users in your Zoom account?
Click on the “User Management” in the left sidebar and then click on the “Users”.
Then click on “+Add Users” button to add a new user.
The popup for adding user will appear. Enter the email address in the first field and choose Basic as User Type and click “Add”.
If you have users in your Zoom account like explained above in our documentation, and they don't show up under Zoom users in Amelia please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.