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  Public Ticket #2404737
Zoom User won't populate in Event creation
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  • Jaylyn Brannon started the conversation

    I have input all the key codes under Settings, Integrations for Zoom, but when I go to create an online event, the Zoom User list doesn't populate with anything.  How do I get it to populate so it will create a Zoom Event and email the attendees with the code and instructions?

    Thanks!

  • [deleted] replied

    Hello Jaylyn Brannon, 

    Thank you for your purchase and apologies for replying late, we are not working on weekends. 

    Could you please tell me have you create Users in your Zoom account? 

    Click on the “User Management” in the left sidebar and then click on the “Users”.

    Screen-Shot-2020-04-02-at-17.53.19.png

    Then click on “+Add Users” button to add a new user.

    Screen-Shot-2020-04-02-at-17.53.31.png

    The popup for adding user will appear. Enter the email address in the first field and choose Basic as User Type and click “Add”. 

    If you have users in your Zoom account like explained above in our documentation, and they don't show up under Zoom users in Amelia please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.