We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2402520
Questions about Amelia Booking System
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Comments

  • Noni started the conversation
    May 14, 2020 at 1:14pm

    Hi, 

    Just have a few per-purchase questions about Amelia.

    1. In the duration part of services it is in 30min intervals, is there a way to change this to 20min? The client only has 20 min sessions and then a few min break (I do see the buffer selection greyed out, I assume that can be a few min?) and then another session etc.

    2. The appointments/sessions will only be for one day, a couple times a year (dates not always confirmed) but the whole calendar appears with a lot of blocked out dates from the current date during the booking process, is there a way to bypass this to only show the single day and the session times available for that single day?

    3. Is there a way to generate a QR code or printable ticket for the events, or is everything just an email ticket?

    Thanks.

  • [deleted] replied
    May 15, 2020 at 9:50am

    Hi Noni,

    Thanks for your interest.

    1. Yes, you can set up service of 20 minutes and buffer time of 5 for example, like here> https://share.getcloudapp.com/JrubEy25

    This depends on the default time slot step, in this case the time slot step is 5 minutes, but you can set it to 1 if you need. This can be set in General Settings.

    2. This sounds like you Events module might be better solution for you. In the events you can set up event for particular day and show it on a list view on site, like here: https://consultant.wpamelia.com/events/

    If you decide to use appointments, you can set up for particular day, you can use Catalog view, like here> https://consultant.wpamelia.com/catalog/ or search booking view like here> https://beauty.wpamelia.com/find-treatment/ you can set current day to be preselected. in case you do not want to use step by step booking form, like one here> https://consultant.wpamelia.com/#book

    We do not have ticketing at the moment, but each attendee has unique code.

    Let me know if you have further questions.