We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Please help!
The redirect URL that appears in the Integration area (with google calendar) is incorrect and not editable (read only). How can I add the correct URL.
Thank you
Hello Sajan Nair,
The only way to edit this URI is in your database. So please go to your database and follow the bellow instructions, please be careful when you update this table.
In your database, you have to find wp_options table:
In your case it is possible for it to have different prefix but it will end like your_prefix_options.
Then you have to find the option name amelia_settings in this table.
When you find that you have to edit that property and to find there the string redirectURI , so you will probably find something like this:
It needs to have the escape characters " \ ", so don't remove those. Simply check if the URI is the same as in Amelia/Google Calendar Settings and if it isn't, please modify it here. Please note that if you use https you will need to update it also in redirectURI option.
When you finish with this please check if the URI is the same in the field Authorized redirect URL's on "Create OAuth client ID" section in your Google credentials section.
Sometimes this issue comes up, mostly when there is a security involved so there is a mismatch in http/https and sometimes users don't press Enter (after typing the domain in the required field in 'Authorized redirect URIs') to add it before clicking on 'Save' in the Google Cloud Platform. So the field stays empty and causes the issue. This is why you need to go on in the database and change it manually.
Please let me know if this helped!
Many thanks! However I couldn't open the database though. I visited my files and database area under advanced tab in blue host but couldn't open the database. In the meantime my site has been extremely slow and many clients are saying they are facing difficulty. This is particularly difficult when the few clients who come to the site are turned away because of speed issues (www.saarathi.org) I built it based on a WP Eduma theme and thats partly the reason. Was wondering if I can build a very simple website so I can use ameila (without any major plugins) and it would be clean and not slow hopefully. Please can you help me how I can go about this. I use woocoomerce for payments.
Hello Sajan Nair,
You are welcome.
Please contact your hosting about that, let them know that you are having issues with accessing your database. This can be the cause that your website is not performing very well.
When it comes to loading times for a website - this is mostly determined by:
I hope this will help somehow.